We found this product to be very easy to use. Setup of both the server and deployment of clients was a breeze, and all installations were guided by easy-to-follow wizards. The server setup even included an Active Directory preparation tool that made integration quick and easy. Once we completed setup, configuration was just as easy. Using the intuitive administration console, we were creating applications in no time.
While this product is only for managing single sign-on, we found that it integrates well with an existing infrastructure. We had no trouble at all with the management of user policy, and provisioning application credentials is a breeze no matter what the application.
We do recognize that this product is only a small piece of a much larger suite, but we cannot bestow full points based on just that. However, we will say that if the rest of the suite performs like this product, it has the potential to be something
Documentation is in the form of several PDF installation, configuration and administration guides. These guides are all nicely organized and easy to follow with many screen shots and diagrams explaining deployments and architectures.
Evidian provides a few levels of support. All levels include varying degrees of online and phone support, as well as access to downloads, resources and a knowledge base.
At a price of $69 per user, we find this product to be a slightly below average value for the money. While it is easy to administer and implement, it does not have full characteristics of identity management.