Setting up and configuring this appliance is quite easy, but it is not intuitive at first. The appliance comes as a blank slate and needs to be configured from scratch. There are two ways to do this. The first is through a setup wizard, but we found running the wizard only makes configuration more confusing. The second option is creating a blank desktop through the eGUI application and configuring all the zones and groups manually.
Last year when we reviewed this product, we said it was complicated and confusing to set up and manage and that the eGUI design was uncomfortable to use. We have to say that since the last review we have spent a little more time getting to know how the gateProtect eGUI works, and we now can say this interface is actually quite simple to use.
Documentation included full installation and administration manuals.
The company offers 30 days of support 24/7 via an online portal included in the price of the product. After the 30 days, customers can purchase additional support at various levels through a contract.
At a price just shy of $25,500 - including UTM software and one-year premium support - this product carries a very hefty price tag for a product in this category. However, based on its extremely flexible and easy-to-manage eGUI, we find it to be a reasonable value for the money. This solution is intended for the very large and complicated infrastructures of large corporate environments, and the price definitely reflects that.