We found this tool to be fairly simple to install and manage. The initial installation and setup is done by connecting a management computer via cross-over cable to the appliance and setting the computer to the pre-defined subnet of the iPrism. Once the connection was made, we had to install the management application on our computer, and the application was able to find the iPrism through a broadcast. From there, we selected the appliance and we were taken to a setup wizard. This setup wizard was easy to follow and even helped us set up a default policy. All management can be done through this management application or via the web interface. Both methods are equally intuitive and easy to use.
Much of the finetuning and policy configuration for this appliance is as simple as checking a box and assigning the policy.
Documentation is provided in the form of a small paper quick-start guide, an installation guide, and the administrator guide.
St. Bernard offers customers 24/7/365 phone and email support, as well as an online live chat option, as part of an annual support contract.
Pricing for this product is dependent on a company's specific requirements. Here is an example of one pricing scheme: an iPrism 100h, inclusive of appliance and three years of subscription and maintenance, equates to a total investment of $36,687 for 1,000 users, or $12,229 annually. This is quite an investment for web content management considering there is an annual cost. However, we find this product to be an average value for the money based on its solid feature set and ease of administration.