This product has a good user interface and was fairly simple to use from management and deployment perspectives. The product is installed on a server running IIS, and all management can be done via its web GUI from any computer on the network. From the user side, once users have their devices setup with Exchange ActiveSync, they access the TrustDigital website published by the enterprise ISA server and download and install the client.
From a performance standpoint, the key words for this product are Microsoft platform integration. We found Smartphone Security appeared to be designed with Microsoft servers — such as Exchange, SQL, ISA and IIS — in mind. This we find to be an excellent feature for an enterprise with these technologies already in place and working.
The documentation is geared toward the administrator or IT professional responsible for the deployment and configuration of the product. The documentation is well organized, although the table of contents was not live, so the reader had to scroll though approximately 50 pages to locate information. There is, however, a good use of screen shots and architecture map illustrations.
Support is offered via the company’s website 24/7 with the use of secure customer login. Once you have entered the site and submitted a request, a representative will contact you quickly to service your request. Technical support was documented by an email address only. We like to see a support contact number as well
At $150 per device license, this product can become expensive for almost any deployment. However, there is some good functionality in this product.
We find it an average value for the money.