Week-long IT outages at American Family Insurance impacting the major U.S. insurance firm's online and phone services, as well as building connectivity, have been confirmed to be caused by a cyberattack, according to BleepingComputer.
American Family Insurance disclosed that numerous business systems have been taken down following the discovery of unusual network activity. Such system shutdowns have not only prevented AmFam's clients from filing claims or making payments but also reportedly interrupted internet connectivity across its building that is shared with other tenants. "Our investigation into the activity is ongoing and includes internal and third-party experts. To date, we have not detected any compromises to critical business, customer data processing, or storage systems, and several components of our enterprise continue to operate without interruption," said an AmFam spokesperson. While no further information regarding the incident has been provided, the occurrence of the attack over a weekend suggests a ransomware intrusion.