Jess is a senior analyst at Forrester serving security and risk professionals. She contributes to Forrester’s research on the role of the CISO and Zero Trust. Additionally, Jess covers email security; incident response and crisis management; and security training, education, and certifications. Prior to her analyst role, Jess spent eight years as a principal advisor on Forrester’s Security & Risk Council. In this role, she was a trusted partner to a network of CISOs and security and risk leaders making critical decisions in the areas of risk management, data privacy and protection, cybersecurity operations, and identity and access management.