Joseph C. Panettieri

For many organizations, instant messaging (IM) and other peer-to-peer (P2P) applications have become instant headaches.

When it comes to safeguarding electronic paper trails, Tess Koleczek is a master.

Jill Cherveny-Keough never lowers her defenses. When she receives unsolicited email from an unknown source, Cherveny-Keough assumes it contains a worm, virus or verbiage that will attempt to collect and hijack her personal information.