Hackers. Bots. Trolls. Cybercriminals. We’ve all heard these terms used – sometimes interchangeably – to describe alleged perpetrators of cyberattacks and other malicious online activity. But as social media grows as the cyberattack vector of choice, it’s important for businesses to understand and be able to recognize the differences so they can spot the real attackers from the benign.

When Good Bots Go Bad

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