Shopify's Toronto office. (Raysonho @ Open Grid Scheduler / Grid Engine)

A data breach at Shopify perpetrated by two “rogue employees” who worked on the e-commerce platform’s support team illustrates how certain roles within an organization may require more stringent monitoring.

Based on Shopify’s online support page, the “support team” appears to refer to help center employees who handle inquiries and troubleshooting requests submitted by both merchants and their customers. Experts told SC Media that employees working for such a department potentially have access to a wide variety of data at their fingertips, which they might view, gather or exfiltrate for illegitimate purposes.

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