Optimizing Your MSSP Support Desk – CFH #10
Full episode and show notes
Network difficulties can crop up at any time, as can possible attacks. And companies like having the reassurance that at a moment's notice they can reach out to their MSSP for help. This segment will look at how managed security services providers can operate a top-notch, responsive support desk that meets or exceeds their clients' needs through best practices and policies, optimal workflows and automated tools.
Director of Multimedia Content Strategy at CyberRisk Alliance
Principal Consultant at Morris Management Partners