Norwegian aluminium group Norsk Hydro logo can be seen on a flag at their headquarters at Lysaker outside of Oslo, Norway. The company earned kudos for its swift and transparent response to a ransomware attack. (FREDRIK HAGEN/NTB Scanpix/AFP via Getty Images)

Cybersecurity firms have a responsibility to keep their clients safe from digital attacks. But when they end up the victims, they potentially risk losing credibility with these customers, especially if their operations are disrupted.

It’s a potentially juicy extortion scenario for attackers, and we just saw an example of this play out last week when it was reported that Boston-based cyber-as-a-service company Cygilant was hit with a NetWalker ransomware attack and corresponding data breach. In such cases, the best response is generally for the infosec firm to practice what it likely already preaches to its clientele: be upfront and transparent.

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