Twitter has released new content guidelines regarding tweets that may help spread Coronavirus that will hunt down those that misinform the public, in much the same way the company is trying to protect elections.
The company will now remove content that hinders people in some manner from seeking out the proper care for the virus or that encourages behavior that might lead to its spreading. Twitter is also putting in place more cybersecurity for its remote workforce.
Effective immediately tweets that:
Twitter also reported it is depending more upon machine learning and automation during the crisis as its staff practices social distancing and works from home. It is now using these technologies to take action against potentially abusive or manipulative content. However, because this methodology is more prone to making an error and there is no less human oversight due to fewer company workers
“As a result, we will not permanently suspend any accounts based solely on our automated enforcement systems. Instead, we will continue to look for opportunities to build in human review checks where they will be most impactful. We appreciate your patience as we work to get it right – this is a necessary step to scale our work to protect the conversation on Twitter,” the company said.
Facebook recently ran in to the same issue when a bug in its software began marking legitimate posts on COVID-19 as spam.
Since the teams charged with this task are working remotely and the fact that they have access to customer information, the company is adding layers of security to keep private data safe.